CenterStone Integration

Uses outbound web services to consume CenterStone eC1 CreateWorkOrder web service, creating a facilities work order from an Incident.

Note: The following integration is not part of the supported platform. The integration may require additional customization prior to operating correctly. This integration is typically performed by an experienced administrator or consultant.

The outbound web service is consumed using the SOAP client business rule on the ECC Queue record. The response of the invocation, an input ECC Queue record is processed synchronously and the Incident updated with the work order ID and state.

Requirements
  • Web Service Consumer plugin (com.glide.web_service_consumer)
  • CenterStone's CreateWorkOrder web service credentials