Business Enterprise Server Interlink BES is a monitoring tool that sends alerts when there is a problem with a monitored hardware device. Note: The following integration is not part of the supported platform. The integration may require additional customization prior to operating correctly. This integration is typically performed by an experienced administrator or consultant. This Web Services integration creates incidents in ServiceNow when an alert is created in Interlink BES, and ServiceNow updates BES when there is a new worklog entry or when the incident is resolved.