Integration Requirements

Enabling an integration between your ServiceNow instance and an HP OpenView Operations server requires these actions.

  • Set up HP OpenView Operations 8.X for trouble ticketing
    • Provide an HP OVO user account to send events back to the HP OVO server
  • Install Perl 5.8 or later on the HP OVO server
  • Install the following Perl modules on the HP OVO server
  • Provide HTTPS POST access from the HP OVO server to the ServiceNow instance
  • Provide the MID Server with port level access from the HP OVO server to the ServiceNow instance