Turn on Change Management Integration with Outlook

You can decide on a per user basis whether change requests assigned to that user are sent to their Outlook calendar.

About this task

Naturally, if they don't use Outlook, you might not want to turn this option on. Even if they do have Outlook, they may prefer to not receive calendar updates.

To turn on Outlook integration:

Procedure

  1. Open the user record for the user for whom you want to enable this feature.
  2. Change the Calendar Integration field from None to Outlook.
    Tip: You may need to add this field to your User Record by configuring the form.
  3. Save the record.
    Any changes assigned to that user generates calendar integration messages via email.