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Create a non-interactive user

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Create a non-interactive user

Non-interactive users can only connect to ServiceNow from an API protocol.

About this task

They cannot:
  • Use their user name and password to log in to the UI or a content management system (CMS) portal.
  • Connect to an instance from a URL that calls a UI page, form, or list (for example, https://<instance name>
  • Connect with single sign-on (for example, digest authentication or SAML).
  • Be used as the MID Server user.

After installing the Non-Interactive Sessions plugin, consider updating your existing web service user accounts to be non-interactive users.


  1. Navigate to User Administration > Users.
  2. Search for the user to be updated. For example, SOAP user.
  3. Select the Web Service Access Only check box.
  4. Click Update.

    ServiceNow always uses any user name and password credentials supplied with a request even if the High Security Settings do not require authorization for a given API protocol. For example, if a SOAP request supplies a user name and password, the instance verifies those credentials even if SOAP requests do not require authorization. To avoid verifying user credentials, the request must not include them.