Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Restore a deleted record and reference

Restore a deleted record and reference

How to restore deleted records and references to those records.

Before you begin

Role required: admin

Procedure

  1. Ensure the Restore Deleted Records plugin is activated.
  2. Navigate to System Definition > Deleted Records.
  3. Open a deleted record that you want to restore.

    You can only restore one deleted record and its associated references at a time.

  4. Under Related Links, click Restore Record and References.
    RDR deleted user record
  5. On the instructions page, click Restore deleted record.
    RDR instructions
  6. (Optional) On the summary page, click one of the links to view the restored record or return to the deleted records list.
    RDR complete

This site is scheduled for a small content update on Tuesday, December 18th, between the hours of 4:00pm and 8:00pm Pacific Time (Dec 19 00:00 – Dec 19 4:00 UTC). Access to this site may be slightly delayed during that time.