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Field normalization features

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Field normalization features

Field Normalization includes two features: normalization and transformation.


Normalization forces the ServiceNow platform to convert different forms of the same field value to a single, accepted value automatically. By forcing a field to use a simple, recognizable description for multiple variations of the same thing, normalization can eliminate duplicate records and make searches easier. In addition to reconciling different forms of the same value in fields, normalization can be configured to adjust queries automatically to return normalized results.


Transformation enables an administrator to transform raw field input into standardized values that are more meaningful to an organization. An example of a standardized value might be to round RAM size in configuration items to a whole number, such as 4000 MB instead of 4112 MB. Transformations are controlled by parameters and conditions and can be configured to return transformed values in queries.