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Export a record as XML data

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Export a record as XML data

How to export a single record as XML data.

Before you begin

Role required: admin

About this task

It is often useful to export a single record, such as an incident, a user, a configuration item (CI), or a scheduled job, from one instance to another. For example, if a user has issues in a production instance and you want to do in-depth diagnostics on the development instance without impacting the user, you can export the user, CI, or incident record as XML data for later import into the development instance.


  1. Sign in to the instance that contains the source data.
  2. Navigate to the record you want to export.
  3. Right-click the form header and select Export > XML (This record).

    Depending on browser and settings, a dialog box may prompt you to save the file, or the browser may automatically save the XML file to the downloads folder specified in the browser preferences.