Tips for using search methods

There are several ways to search for information in the ServiceNow user interface.

  • List views include a Go to search field in the list title bar. Using the * wildcard character in the search text allows you to perform a contains search rather than a starts with search. This type of query may take a little longer to run but can save keystrokes. You can also use several other wildcards with list searches.
  • The navigation filter in the application navigator filters the applications and modules that appear in the navigator based on the entered text. To open a module, click the module name, or press the Down Arrow to highlight the module name, and then press Enter.

See Available search options for more information about these search methods.