Publish a report

Publish a report to create a URL that anyone can use to access the report, including people who are not ServiceNow users. Navigating to that URL causes the report to be generated using current data from the ServiceNow platform.

Before you begin

Role required: both the report_publisher and itil role, report_admin, or admin

About this task

There are limitations to what users see when they follow the publish URL for a report:
  • Data that is visualized as a graphic report and not limited by business rules is always visible in published reports. Graphic reports are all reports except for list reports.
  • Read ACLs govern the content of list reports. Users cannot see records for which they do not have access.
Users with the admin or report_admin role can see if a report has been published. Navigate to Reports > View / Run, click the arrow next to the Save button to open the Report options menu. If the menu has the Publish option, the report is not yet published. If the menu has the Unpublish option, the report has been published.
Note: To make a report available only to logged in users, set its Sharing setting to Everyone, but do not publish it.

Procedure

  1. Navigate to Reports > View / Run.
  2. Click the report you want to publish.
  3. Select the drop arrow next to the Save button and select Publish.
    A message with the link to the published report appears at the top of the page. This message is available until the report is unpublished. See Unpublish a report.
    Note: Business rules may affect how records are collected for public reports. For more information, see Business rules.

Unpublish a report

Published reports stay at the published URL until you remove them.

Before you begin

Role required: both the report_publisher and itil role, report_admin, or admin

Procedure

  1. Navigate to Reports > View / Run.
  2. Select the report you want to remove.
  3. Click the arrow next to the Save button and select Unpublish.