||Enter a unique and descriptive name for the
||Click the information icon to enter a more detailed
description of what the report does and its
||Specify the table or report source containing the
data set that you want to include in the report. From
the first choice list, select
Table or Report
source. Then select the specific table
data set from the second choice list.
click the question mark icon to use the
|Style your chart
||Click the gear icon after the
Type field and configure the
style options to edit the layout and look of your chart.
||Select the field that you want to group the report
data by. For example, in an incident report that is
grouped by Assignment group, all
incidents belonging to Software, Service Desk, Network,
and so on, are grouped together. Make sure you give the
report a name that reflects the field you
||Select this check box to display details of the
report data in a table below the chart.
that use charts, including reports that are used
homepages, display the table of report data details
system property is set to
true, even if
Display Grid is
||Select the table field whose values you want to
display in a time sequence.
||Select a time period to display in the chart. Time periods range from a year
down to an hour. You can also select a specific date.
per Week is not supported when the report range includes more than one year.
Inconsistent results are produced when a week is split between two
||Select a computational method for aggregating report
data. The default is Count, which
displays the number of records selected.
If you select
Count Distinct, only unique
records are counted. For example, if you want to
generate a report with a distinct number of users
who have one or more of the roles in a given list of
roles, these users would be counted twice unless you
use count distinct.
If you select
Sum, or Count
Distinct, a list of fields from the
selected Table appears. From
this list, select a field to aggregate by. For
example, if you select a duration field, such as the
Business duration field on
the Incident table, the aggregated data is expressed
in days, hours, and minutes. If you select an
integer field, such as the
Priority field, the data is
expressed as a number.
Note: For duration values,
you cannot customize the unit of measurement
displayed in the aggregation axis.
||Select a computational method used for calculating
percentages for each element (selected record) in a data
This field is only available when Aggregation is
set to Average, Sum, or Count Distinct.
- Use Aggregation: default
method that computes percentages for each element
using the sum of all elements in the data
- Use Record Count:
computes percentages for each element using the
total number (count) of elements in the data
|Add Filter Condition
for filtering data to include in the report. For
example, to include only records with priorities of
2- High and 1 -
Critical, select [Priority]
[less than] [3 - Moderate].
|Add "OR" Clause
||Select a second condition that must be met if the
first condition is invalid. For example, select
[Assignment Group] [is]
[Database], to include records that are
assigned to the Database group if the first condition is
|Add Sort Field
||Select fields to sort data by. For example, to sort
results from lowest to highest priority, select
[Priority] [z to a].