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Activate a Performance Analytics content pack

Activate a Performance Analytics content pack

You can activate the plugin for a Performance Analytics content pack if you have the admin role. The plugins include demo data and activate related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Performance Analytics content pack plugins follow the naming format Performance Analytics - Content Pack - <Application name>.

Activating a Performance Analytics content pack plugin also activates any plugins for the associated application if they are not already active. For example, activating the Performance Analytics - Content Pack - Customer Service plugin also activates the Customer Service plugin, if it is not already active.

Note: You can activate Performance Analytics content packs on instances that do not have Performance Analytics Premium to evaluate the functionality. However, to collect scores for content pack indicators you must license Performance Analytics Premium.


  1. Navigate to System Definition > Plugins.
  2. Find and click the plugin name.
  3. On the System Plugin form, review the plugin details and then click the Activate/Upgrade related link.

    If the plugin depends on other plugins, these plugins are listed along with their activation status.

    If the plugin has optional features that are not functional because other plugins are inactive, those plugins are listed. A warning states that some files will not be installed. If you want the optional features to be installed, cancel this activation, activate the necessary plugins, and then return to activating the plugin.

  4. (Optional) If available, select the Load demo data check box.

    Some plugins include demo data—sample records that are designed to illustrate plugin features for common use cases. Loading demo data is a good policy when you first activate the plugin on a development or test instance.

    You can also load demo data after the plugin is activated by clicking the Load Demo Data Only related link on the System Plugin form.

  5. Click Activate.