Use this procedure when your organization is ready to upgrade to a premium edition of
To purchase a subscription, contact your ServiceNow account
manager. The account manager can arrange to have the plugin activated on your
organization's production and sub-production instances, generally within a few
If you do not have an account manager, decide to delay activation
after purchase, or want to evaluate the product on a sub-production instance without
charge, follow these steps.
Role required: none
In the HI Service Portal,
Fill out the form.
||Instance on which to activate the plugin.
||Name of the plugin to activate.
|Specify the date and time you would like this plugin
to be enabled
Date and time must be at least 2 business days from
the current time.
Note: Plugins are activated in two batches each business
day in the Pacific timezone, once in the morning and
once in the evening. If the plugin must be activated
at a specific time, enter the request in the
||Any information that would be helpful for the ServiceNow personnel activating the plugin such as if you need
the plugin activated at a specific time instead of
during one of the default activation windows.