Performance Analytics for Incident Management

Performance Analytics for Incident Management is a limited version of Performance Analytics that is included in the base system, enabling you to become familiar with the functionality. You can upgrade to the premium version of Performance Analytics for complete Performance Analytics functionality.

Performance Analytics for Incident Management comes with several predefined elements that you can use to assess organizational performance.

Note: Performance Analytics for Incident Management is available only in the global domain. To use Performance Analytics in a different domain you must upgrade to the premium version of Performance Analytics.

Use the following procedures to configure the predefined elements for incident management.

Table 1. Configure predefined elements for incident management
Procedure Description
Check Indicator Sources Verify that the sample indicator sources match your ServiceNow configuration.
Check Breakdown Sources Verify that the sample breakdown sources match your ServiceNow configuration.
Schedule Data Collection After validating the sources for the indicators and the breakdowns, configure and activate the data collection job. Two sample jobs are provided, a daily collection and an on-demand collection for historical scores.
Schedule Historical Collection for Indicators Optional. This job loads the last 60 days of scores for the indicators and breakdowns for which historic collection is possible.
Note: The number of days can be changed, but it is best to limit the historical collection.