Analytics for Incident Management is a limited version of Performance Analytics that is included
in the base system, enabling you to become familiar with the functionality. You can upgrade to
the premium version of Performance Analytics for complete Performance Analytics
Performance Analytics for Incident Management comes with several predefined elements that
you can use to assess organizational performance.
Note: Performance Analytics for Incident Management is available only in the global domain. To
use Performance Analytics in a different domain you must upgrade to the premium version of
Use the following procedures to configure the predefined elements for incident
Table 1. Configure predefined elements for incident management
||Verify that the sample indicator sources match your ServiceNow
||Verify that the sample breakdown sources match your ServiceNow configuration.
||After validating the sources for the indicators and the breakdowns, configure
and activate the data collection job. Two sample jobs are provided, a daily
collection and an on-demand collection for historical scores.
|Schedule Historical Collection for Indicators
||Optional. This job loads the last 60 days of scores for the indicators and
breakdowns for which historic collection is possible.
Note: The number of days can be
changed, but it is best to limit the historical collection.