Predefined automated indicators

Performance Analytics for Incident Management includes the following automated indicators, which automatically collect business performance scores on a regular basis.

Table 1. Automated indicators
Indicator Breakdown
Number of new incidents

by priority

by category

Number of open incidents

by priority

by category

by assignment group

by state

by age

by priority

by category

by assignment group

by state

by age

Summed age of open incidents

by priority

by category

by assignment group

Number of resolved incidents by first assignment group

by priority

by category

Summed duration of resolved incidents

by priority

by category

by assignment group

Number of open incidents not updated in the last 5 days

by priority

by category

by assignment group

by stateby age

Number of open incidents not updated in the last 30 days

by priority

by category

by assignment group

by state

by age