Add SLA service commitments to service offerings

Service offerings define different levels of service for a business service. Therefore, adding SLA service commitments define the services that are included in the service offering at different levels of service.

About this task

To add an SLA service commitment to a service offering:


  1. Navigate to Business Services > Service Offerings.
  2. Open the service offering to which you are adding the SLA service commitment.
  3. In the Service Commitments related list, click Edit....
  4. Using the slushbucket, select the SLA service commitment to add and click Save.

    You can run a slushbucket filter of SLA is not empty to view all available SLA service commitments.