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SLA commitments business rules

SLA commitments business rules

The following business rules are added.

Table 1. Business rules
Calculate SLA Result History when a new SLA service commitment is added to a service offering, calculates SLA result records for the previous year so that the My Services - SLAs homepage displays relevant information.
Process SLAs (modified) runs after every task is inserted or modified and evaluates the Start, Pause, and End conditions for the SLA. This rule is modified to process Service Offering SLAs along with standard SLA definitions. Customers who have modified this business rule cannot install the updated version automatically.

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