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View service desk calls

View service desk calls

You can view call records from several Service Desk modules.

  • Service Desk > Calls > My Calls lists all calls that you created.
  • Service Desk > Calls > My Open Calls lists all calls you created that have transferred records, such as incidents, that are still open.
  • Service Desk > Calls > All Open Calls lists all calls created in the last month that have transferred records that are still open.
Figure 1. My calls
My calls list

The Time Spent column shows the time between creating and saving the call record.