Define task assignment types

Task assignment types define the assignment options available to catalog editors and catalog managers when they define tasks for an item.

About this task

When a user then requests that item, these assignment options determine which users are assigned to complete these tasks. For example, you can use information the user enters when requesting an item to dynamically assign a task to the requester's on-call IT support contact.

To create a new assignment type:

Procedure

  1. Navigate to Item Designer > Administration > Task Assignment Definitions.
  2. Click New.
    Figure 1. New Task Assignment form
  3. Fill in the fields as appropriate.
    Table 1. Task Assignment form
    Field Description
    Short Description A brief summary of the task assignment type.
    Description A longer description of the task assignment type.
    Active [Read Only] A check box that indicates whether the task assignment type is active or not. To deactivate a task assignment type, expire it.
    Assignment type The type of assignment. Set to Direct assignment to define users or groups explicitly, or Scripted assignment to calculate assignments dynamically using a script.
    State The state of the task definition. Set to Draft if the record is being created or modified, or Published if the task assignment type is published.
    Group The group to assign to tasks that use this assignment type. This field is available only if the Assignment type is set to Direct assignment.
    User The specific user to assign to tasks that use this assignment type. This field is available only if the Assignment type is set to Direct assignment.
    Assignment script A script to determine who should perform tasks that use this assignment type. This field is available only if the Assignment type is set to Scripted assignment. For example, a script to identify the requester's on-call support team as the group to assign.
  4. Click Submit.