Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.
Versions
  • London
  • Kingston
  • Jakarta
  • Istanbul
  • Helsinki
  • Geneva
  • Store
Close

Create a variable

Create a variable

Create service catalog variables to ask questions for ordering a catalog item.

About this task

To create a variable for a catalog item:

Procedure

  1. Navigate to Service Catalog > Maintain Items.
  2. Select the desired catalog item.
  3. In the Variables related list, click New.
  4. Select the variable type - some additional fields are displayed depending on the type.
  5. Fill in the fields.
    Table 1. Catalog variable form
    Field Description
    Type Select a variable type to create.
    Application Read-only field that indicates which applications can use this variable.
    Cat item Displays the catalog item using the variable.
    Mandatory Select to make the variable mandatory as part of the ordering process.
    Active Select to make the variable active (available).
    Order The sequence order for the placement of variables. Variable with the least value is placed at the top followed by variable with the next greatest value. For example: 1, 2, 3, 4... 100, 200, 300, 400...
    Global If selected, the variable is available for all catalog tasks within service catalog workflows or execution plans by default. If deselected, the variable must be associated with individual catalog tasks.
    Fields displayed when the variable belongs to record producers
    Map to field Maps the variable to a specific field on the table for the record producer.
    Field The field that the variable maps to.
    Record producer table The table that the record producer creates a record in.
    Question
    Question Compose a question to display to the end user.
    Name Enter an identifying name for the question to be stored in the system.
    Tooltip When the user rests the pointer on the variable, the tooltip is displayed. Enter a brief note to describe the purpose of the 'Question'.
    Description Enter a detailed description of the question. It is not visible to the customer.
    Show help If selected, displays the help information for the variable.
    Note: It is not available for break and check box variables.
    Help tag If the Always Expanded check box is deselected, click the value specified in this field to display the Help text field value.
    Help text Help information for a service catalog variable.
    Instructions Information that requires rich text formatting or adding images to support help information.
    Note: For HTML tables, use sizes that are within the width of the variable.
    Type Specifications: Options in this section differ depending on the variable type.
    Default Value
    Default value The default value for the variable.
    Variable attributes The attributes for this variable.
    Availability
    Visible Elsewhere If selected, the variable is visible in the item form before ordering the item, in VEditor after ordering the item, and in the cart view of the item.
    Visible on Bundles If selected, the variable is visible when the item is added to a bundle.
    Visible on Guides If selected, the variable is visible only when the item is added to an order guide.
    Note: If an order guide has too many items and variables, consider clearing this check box on as many items as possible, to improve loading performance on order guides.
    Visible on Summaries If selected, the variable is visible on any variable summarizer of the catalog item. In Service Portal, the variable is visible in the RITM ticket view and the Approval page.
  6. If applicable, apply roles to control who can create, read, or update the information in the variable.
  7. Click Submit.
    Catalog variable form
    Note: Configure the variable form to display all fields.