Process flow The catalog item designer for end users uses a structured design and publishing process to ensure consistency of usage. A user requests a category, either requesting to become the manager of that category, or assigning another user as the category manager. An administrator or catalog administrator processes that request, creating the category with a selected category manager. [Optional] The category manager assigns catalog editors to a category they manage. Category managers and catalog editors can use the catalog item designer to: Create new items within a category they are assigned to. Create questions, approvals, tasks, and sections for the item. Publish items to the category after review. Self-service users can use the service catalog to request items in the category, like any service catalog item.