ServiceNow includes several
options that provide administrators some control over content in service catalog's template-driven
Some service catalog forms, such as the checkout form, are generated from templates, instead of
being data-driven like other forms in the system, such as the Incident form.
Template-driven forms provide enhanced look-and-feel over standard data-driven forms, but they
provide more limited control over the form content.
It is recommended that you use cart layout records to configure cart layouts. Using cart
layout records lets you configure the service catalog cart without writing and maintaining