Link Service 360 to performance analytics

Linking Performance Analytics to Service 360 is a crucial step to enable the ‘Click-Through’ feature for Service 360.

About this task

Without ‘Click-through’ enabled, when a tile is selected on the Treemap for the new indicator, you are re-directed to the Service 360 dashboard.

Procedure

  1. Navigate to Performance Analytics > Dashboard > Service 360 and copy the URL specific to the dashboard you wish to display.
  2. Navigate to Business Services > Administration > Indicators and select the indicator you wish to link to the Service 360 dashboard.
  3. On the Click through tab, select New Window in the Click Through URL Navigation Type field.
  4. In the Click Through URL Script field, use the HTML editor to edit the sample script and paste the copied URL into the script where appropriate.
  5. Click Update.
    The click through can be enabled to re-direct to other pages so long as it has a valid URL.