Use a UI action to create a record You can create a record on one table based on information contained in a record on another table, for example, create a change request from a problem record. Before you beginRole required: itil About this taskThree record UI actions are available in the base system. Incident forms have Create Problem Incident forms have Create Change Problem forms have Create Change Procedure Navigate to an incident or problem record to be created from. Right click the form header. Click the desired UI action. What to do next The new record opens, and you can complete the information and save it. Configure a custom UI actionYou can configure a custom UI action to create a record on another table.Add related list to display original recordAfter you configure a new UI action to create a record on a different table, you can add a related list on the new record form to keep track of records on the original table.Customize UI action behaviorYou can customize the behavior of UI actions, for example, to customize the UI action that closes related incidents when a problem is closed.