Create a record producer with a template If a predefined template for a problem exists, it can be used with the record producer to fill in standard information. Before you beginRole required: admin About this task The following example uses the sample template defined in Create a problem template. Procedure Navigate to Service Catalog > Record Producers. Complete the form with the following information. Name: Report Performance Issues Table Name: Problem [problem] Template: Performance issues Category: Can We Help You? Right click the form and select Save. The related lists Variables and Variable Sets appear at the bottom of the form. Complete the New Variable form with the following information. Type: Reference Name: configuration_item Reference: Configuration Item [cmdb_ci] Question:: Which configuration item is experiencing performance issues? Click Submit. Create a new variable with the following information. Type: Multi-Line Text Name: Description Question:: Describe the issue: Click Submit. Click Save. What to do next Test the record producer to verify that it completes fields based on the template.