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Create a record producer with a template

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Create a record producer with a template

If a predefined template for a problem exists, it can be used with the record producer to fill in standard information.

Before you begin

Role required: admin

About this task

The following example uses the sample template defined in Create a problem template.


  1. Navigate to Service Catalog > Record Producers.
  2. Complete the form with the following information.
    • Name: Report Performance Issues
    • Table Name: Problem [problem]
    • Template: Performance issues
    • Category: Can We Help You?
    Record producer with template selected
  3. Right click the form and select Save.
    The related lists Variables and Variable Sets appear at the bottom of the form.
  4. Complete the New Variable form with the following information.
    • Type: Reference
    • Name: configuration_item
    • Reference: Configuration Item [cmdb_ci]
    • Question:: Which configuration item is experiencing performance issues?
  5. Click Submit.
  6. Create a new variable with the following information.
    • Type: Multi-Line Text
    • Name: Description
    • Question:: Describe the issue:
  7. Click Submit.
  8. Click Save.

What to do next

Test the record producer to verify that it completes fields based on the template.