Add the UI action to another task form

By default, the create outage record is available on the incident and problem tables and can be added to other task forms.

Before you begin

Role required: admin

Procedure

  1. Navigate to System Definitions > UI Actions.
  2. Select the UI Action Create Outage.
    By default, the condition is:

    current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

  3. Alter the Conditions field as described in the examples below.
    OptionDescription
    To add this UI Action to the Ticket [ticket] table current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem' || current.getRecordClassName() == 'ticket'
    To use the UI Action on only the Incident [incident] table current.getRecordClassName() == 'incident'
  4. Click Update.