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Business Service Map for related issues

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Business Service Map for related issues

The Business Service Map provides a visual representation of the configuration items and their relationships and displays information about related issues.

For example, the following image is a BSM for the CI NY-02-02, which is a server rack.

Figure 1. BSM for server rack NY-02-02
Business service map

The caution symbol in the top right-hand corner indicates that there is a problem attached.

Figure 2. Related issues
Related issues for the server rack

The light color in on the rack indicates that it is affected by a downstream CI's incident. In this case, the orange-colored Data Center Zone NY2A has the caution symbol, which indicates that there is an incident attached.

Figure 3. Incident for NY2A
Incident related to data center zone

Lastly, one of the upstream CIs is colored in blue. This indicates that the CI has an attached change record.

Figure 4. Change attached to a CI
CI with attached change request

With this information, we can see not only the CI, but also its relationships upstream and downstream. The rack's problem might be caused by an improper change to the web server software on one of its Linux servers, or it might be caused by the incident logged on the data center zone where it resides.