Known errors and knowledge articles

Another source of information about a problem is documentation about known errors and the knowledge base.

Information about already known issues can be found in two places: the Known Errors module in the Problem Management application, or in the Knowledge application. The Known Errors module filters the problem table to present all of the problems whose cause has been identified but cannot be fixed. The knowledge base may have information that was gathered from incidents, and may also have useful workarounds for problems.