ITSM guided setup ITSM guided setup guides you step-by-step to configure IT Service Management (ITSM) applications on your ServiceNow instance. Using ITSM guided setup, you can perform structured configuration activities that help you configure ITSM applications on your ServiceNow instance and can monitor the progress. Each configuration activity in ITSM guided setup is designed to simplify the configurations by providing access to: Contextual embedded help Contextual documentation on the ServiceNow product documentation site Guided tour (if available for an activity) Features Guided activities for platform configurations ITSM Guided Setup helps you to configure the common platform settings through the following categories: Company Activities under this category help you to configure company name, logo, and color theme to reflect your corporate brand and to configure the default system settings such as the time zone and the date and time formats. Connectivity Activities under this category help you to configure your ServiceNow instance to support inbound and outbound email notification and to integrate it with your existing LDAP and single sign-on (SSO) solutions. People In case you do not use LDAP to import data into your ServiceNow instance, activities under this category can help you to import users, groups, group members, companies, departments, and locations and to assign roles to groups. Guided activities for configuration of ITSM applications ITSM guided setup helps you to configure ITSM applications through the following categories: Incident Management Incident Management helps restore normal service operations as quickly as possible after an unplanned interruption and helps minimize the impact to your business. Complete the activities in this category to configure your organization's incident management process. Problem Management Problem Management helps identify, investigate, and resolve root causes of incidents. Complete the activities in this category to configure your organization's problem management process. Change Management Change Management helps assess risk and reduce disruption when implementing necessary changes to IT services. Complete the activities in this category to configure your organization's change management process. CMDB CMDB is a repository of information about your IT infrastructure and services. Complete the activities in this category to configure your organization's CMDB. Service Catalog Service catalog helps to present the services that your organization offers to employees. Complete the activities in this category to structure and build the services that the employees can request through the service catalog. Knowledge Management Knowledge Management helps capture and share the ideas, experience, and information that your users collectively possess. Complete the activities in this category to configure your organization's knowledge management process. Guided activities to prepare your ServiceNow instance for production use After you complete the platform and the application configurations, you can use the guided activities under the Go Live category to take the final steps to prepare your ServiceNow instance to be deployed in your organization. Note: Guided Setup is not supported on Tablet and mobile devices. Use one of the desktop browsers. Access ITSM guided setupYou can access ITSM guided setup from the System Administration homepage or by navigating to the ITSM guided setup application if the Guided Setup for ServiceNow applications plugin (com.snc.guided_setup) is active.ITSM guided setup user interfaceUnlock a taskMark a configuration task as complete or incompleteAfter you finish configurations for a task or decide to accept the default configurations for a task, you can mark the task as complete to update completion status. After marking a task as complete, if you decide to make further changes at a later date, you can mark the task as incomplete to update completion status accordingly.