Use dependency views to locate affected CIs

The incident management team can use dependency views to identify CIs that are affected due to a configuration item that has caused an incident.

About this task

To locate affected CIs:

Procedure

  1. In the Incident record form, populate the Configuration Item field.
  2. Click the dependency views icon (BSM map icon) next to the Configuration field.

    The system displays the configuration item.

  3. Click on the down arrow next to the CI and select View Affected CIs.
    The list of all the affected CIs displays in a new window.
  4. To add an affected CI, select the CI and click on the down arrow next to it. Select Add Affected CI(s) from the list of options.
    The selected CI or CIs are now added to the incident.