Promote an incident

An incident can be promoted to a problem or change.

About this task

To promote an incident to a problem or change:

Procedure

  1. Open the Incident form for the incident to promote.
  2. Right-click the form header.
  3. Select Create Problem or Create Change.
    Figure 1. Select Create Problem
    The form for the new record appears. At this point, the new record is created. You do not need to manually save this record.
    Figure 2. Related problem