Create a record producer with a template If a pre-defined template for an incident exists, it can be used with the record producer to fill in standard information for the incident. Before you beginRole required: catalog_admin or admin About this task The following example uses the template used in Create an incident template. Procedure Navigate to Service Catalog > Record Producers. Click New. Populate the form as follows: Table 1. Record producer form Field Entry Name Bond Trade Access Request Table name Incident [incident] Generated Record Data Template Bond Trading Access Denied Accessibility Catalogs Service Catalog Category Can We Help You? Open the form context menu and click Save. Several related lists appear. In the Variables related list, click New. Enter or select the following values. Field Entry Type Multi-Line Text Question Comments Name Comments Click Submit. The Record Producer form reopens with the variable added to the list. (Optional) To view the new record producer as a user sees it, click Try It in the form header. Submitting this record producer creates the incident with the information from the template and with any comments entered on the record producer form.