Create an incident template Incident templates can be used to fill in a form to reduce errors. You can also use it to create a record producer. Before you beginRole required: catalog_admin or admin Procedure Navigate to System Definition > Templates. Click New. Enter the following information. Name - Bond Trading Access Denied Table - Incident Global - Selected. This option allows any user to deploy the template, rather than simply the template's creator. Short Description - Bond Trading Access Denied Template - These conditions define the fields to be filled in by the template. Category is Inquiry / Help Configuration Item is Bond Trading Description is The user was denied access to the Bond Trading application Impact is 2 - Medium Urgency is 3 - Low. Click Submit.