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Change the Duration of the Incident Auto-Close Function

Change the Duration of the Incident Auto-Close Function

To change the duration of the incident auto-close function:

  1. From the left navigation pane, select System Properties > UI Properties.
  2. Scroll to locate the field below:
    Figure 1. Incident Auto-Close Field
  3. Change the number of days (integer only).
  4. Click Save.
    The property updates the number of days after which the Resolved incident is closed. Make sure to update the resolved incident email notification text to reflect the new duration. See Update the Resolved Incident Notification Template.