Incident ticketing integrations An incident ticketing integration exchanges ticket data between your ServiceNow instance and a third party system. The level of data and the direction of the data that is exchanged categorizes the integration as uni-directional or bi-directional. The advantages of an incident ticketing integration include: Establishing a ticket number that provides a unique key between systems Synchronizing the systems so that notifications can be triggered Transforming data for more uniform processing Tracking ticket activity for accurate reporting Incident ticketing integration implementations In a uni-directional integration, a third party system creates an incident ticket, passes data to ServiceNow, and receives a ticket ID back as confirmation. In a bi-directional integration, incident data is exchanged, synchronized, and updated while data is sent between the systems.Uni-directional incident ticketing integrationsConsider the requirements for an external, third party system to create tickets. Define what data needs to be sent at the least to create a ticket and what validation is required.Bi-directional incident ticketing integrationsA bi-directional integration exchanges data between your ServiceNow instance and a third party system so that incident ticket information is synchronized between the systems.