Incident ticketing integrations

An incident ticketing integration exchanges ticket data between your ServiceNow instance and a third party system.

The level of data and the direction of the data that is exchanged categorizes the integration as uni-directional or bi-directional.

The advantages of an incident ticketing integration include:

  • Establishing a ticket number that provides a unique key between systems
  • Synchronizing the systems so that notifications can be triggered
  • Transforming data for more uniform processing
  • Tracking ticket activity for accurate reporting