Send an SMS notification

Notify sends an SMS to the users associated to the alert when it is created.

About this task

When you create a new incident alert, Notify sends an SMS notification to the users defined as default contact responsibilities for the alert.

This text message is sent to the mobile phone number on record of each user and takes this form:

IA<number>: a <Severity> severity <Event Type> incident alert for <CI Name> has been opened.

Administrators can modify the content of this message by editing the SMS on new Incident Alert business rule.