Contract Management

Manage and track contracts with the Contract Management application in the ServiceNow platform.

A contract is a binding agreement between two parties. In the ServiceNow platform, contracts contain detailed information such as the following.
  • Contract number
  • Contract start and end dates
  • Active status
  • Terms and conditions statements
  • Documents
  • Renewal information
  • Financial terms
Contract Management is active by default. If the Cost Management plugin has been activated, Contract Management integrates with Cost Management to associate contracts with costs and determine the total cost of ownership. You can track recurring expenses with rate cards and expense lines. An administrator can activate the Cost Management plugin.

To use terms and conditions in Contract Management, you must activate the Managed Documents plugin.

To associate contracts with work orders, you must activate the Work Management plugin.

If you are using the Software Asset Management plugin, use the Software Licenses option.