Create or edit a CMDB health orphan rule

Create an orphan rule to determine the percentage of orphan CIs in the CMDB. This sum is then aggregated into the correctness CMDB Health metric, and weighed into the overall CMDB health report. Orphan rules are defined per class, and only a single orphan rule can be defined per class.

Before you begin

Role required: itil_admin (on top of itil)

About this task

An orphan rule can for example define that if a CI doesn’t have an owner or an asset, then it is considered an orphan CI.

Procedure

  1. Navigate to Configuration > CI Class Manager.
  2. Select a class from the Class Hierarchy.
  3. On the right-hand side navigation pane, check Advanced, expand the Correctness strip, and click Orphan Rule.
    If an orphan rule exists for the class, then double-click it to edit.
  4. Complete or edit the CMDB Health Orphan Rule form.
    Control Description
    Class The class for which the orphan rule applies.
    Condition The filter that determine which CIs are considered orphans. For example, the filter conditions in which both the Assigned to and the Owned by fields are empty, will identify the matching CIs as orphans.
    No Relationship Select to add the requirement that the CI should have no relationships to be considered an orphan CI.
  5. Click Submit or Update to save the rule.