User roles and user names

Users must have the soap_ecc role to use Help the Help Desk from within an instance.

For users without access to an instance, you can configure Help the Help Desk to allow users to run the script without login credentials. Users with access to an instance can also use Help the Help Desk configured in this way, but only if they have the soap_ecc role.

User name cannot contain these characters: \n

Any user name that contains the \n characters prevents the Assigned to field on a computer from being populated.