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CI reclassification

CI reclassification

During the CI identification process, a CI might need to be reclassified to a different sys_class_name type. By default, CIs are reclassified automatically. If automatic reclassification is disabled, then the CI is not reclassified and the system generates a reclassification task for your review.

A CI can be upgraded to a higher class, downgraded to a lower class, or switched to a different branch in the class hierarchy. For more details about reclassification operations, see Reclassify a CI. You can configure CI reclassification behavior at a system-wide level or individually per CI.

Enabling and disabling automatic CI reclassification

You can use the glide.class.upgrade.enabled, glide.class.downgrade.enabled, and glide.class.switch.enabled properties to configure system-wide behavior for CI reclassification. These properties are set to true by default, enabling automatic re-classification. To disable automatic CI re-classification, set the respective properties to false.

Alternatively, you can control the reclassification behavior for individual CIs in the input payload of the createorUpdateCI() API. In the payload, you can set these properties to true or false.

  • classUpgrade
  • classDowngrade
  • classSwitch

The following sample JSON payload enables automatic reclassification for the specified CI:

{ items: [{className: 'cmdb_ci_server', classUpgrade: true, classDowngrade: true, classSwitch: true, values: {name: 'linux123', serial_number: '12srt567', ip_address: '10.2.3.4'}, }]}

Products > ServiceNow Platform > Configuration Service Management; Versions > Helsinki