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Associate multiple CIs to a change request

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Associate multiple CIs to a change request

You can associate multiple impacted or affected CIs to a single change request.

Before you begin

Role required: admin, change manager

About this task

When you create a change request, you can add multiple CIs to that change request using the Affected CIs or Impacted Services/CIs related lists in the change record. Affected CIs can be added only when the change request is in the New state.

Procedure

  1. Navigate to Change > Open and select a change request record.
  2. In either the Affected CIs or Impacted Services/CIs related list, click Add.
    Add CIs
  3. Select the appropriate CIs from the list of CIs displayed in the pop-up window.
    The pop-up window for the Affected CIs list is filtered for the configuration class of the last added CI. This automatic filter ensures that relevant CIs are displayed. You can change the class to list other CIs, if appropriate.
    Select CIs

    The Impacted Services/CIs pop-up window lists all CIs and provides standard filtering options. You can also save any filters you create to provide faster access to common CI searches.

  4. Perform one of the following actions.
    • Select the CIs to add and click Add Selected to add the selected CIs to the change request.
    • Click Add All to add all the CIs in the list to the change request.
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