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Change properties

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Change properties

Administrators can use change properties to configure change management behaviour.

Navigate to Change > Administration > Change Properties to view and edit these properties.
Table 1. Change Management Properties
Name Description
glide.approval_engine.change_task Change Request Tasks approval engine
  • Type: choice list
  • Default value: process_guide
  • Location: System Property [sys_properties] table
glide.ui.risk_calculate_rule Change Risk calculation method. Business Rule calculates on insert/update, UI Action calculates only on demand. None disables this capability
  • Type: choice list
  • Default value: ui_action
  • Location: System Property [sys_properties] table
com.snc.change_request.enable_copy Enable Copy Change feature
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
com.snc.change_request.copy.attributes List of attributes (comma-separated) that will be copied from the originating change
  • Type: string
  • Default value: category,cmdb_ci,priority,risk,impact,type,assignment_group,assigned_to,short_description,description,change_plan,backout_plan,test_plan
  • Location: System Property [sys_properties] table
com.snc.change_request.copy.related_lists Related lists (comma-separated) that will be copied from the originating change
  • Type: string
  • Default value: task_ci,task_cmdb_ci_service,change_task
  • Location: System Property [sys_properties] table
com.snc.change_request.attach.enable_copy Enable copying of attachments from the originating change
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
The following properties are also available for further configuration, within the sys_properties table:
Table 2. Change Management Properties available from Sys_Properties table
Name Description
com.snc.change_request.copy.rl.change_task.attributes List of attributes (comma-separated) from Change Task (change_task) related list that will be copied from the originating change
  • Type: string
  • Default value: cmdb_ci,priority,assignment_group,assigned_to,short_description,description
  • Location: System Property [sys_properties] table
com.snc.change_request.copy.rl.task_ci.attributes List of attributes (comma-separated) from Affected CIs (task_ci) related list that will be copied from the originating change
  • Type: string
  • Default value: ci_item
  • Location: System Property [sys_properties] table
com.snc.change_request.copy.rl.task_cmdb_ci_service.attributes List of attributes (comma-separated) from Impacted Services (task_cmdb_ci_service) related list that will be copied from the originating change
  • Type: string
  • Default value: cmdb_ci_service
  • Location: System Property [sys_properties] table
com.snc.change_request.rl.change_task.attach.enable_copy Enable copying of attachments from the originating change's related change tasks
  • Type: true | false
  • Default value: true
  • Location: System Property [sys_properties] table
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