Standard change catalog

Standard change catalog supports the standard change process by storing all the changes that have been approved by Change Management as standard changes.

Standard changes are pre-approved, low risk changes with a proven history of success. They are logically grouped under specific categories.

Change Management controls which changes become available in the catalog through a proposal process within the standard change catalog.

You must have the Service Catalog change requesters itil role to view the list of available standard changes and raise the appropriate one from the same.

This video demonstrates how standard change catalog works and how it enables change managers to manage change requests effectively.

Standard change catalog enables you to perform the following:
  • Request, review, and approve standard change templates
  • Request pre-approved standard changes
  • Determine access to standard change templates at user level

Propose, modify, and retire standard change templates

You can propose, modify, and retire standard change templates based on the requirements of your organization.

Raise pre-approved standard changes

Raising a standard change from a standard change template ensures that pre-approved information is automatically filled into the necessary fields enabling you to raise changes faster and expediting the fulfilment of the standard change.

Note: You cannot mass update a set of CIs in standard changes. However, you can propose individual changes.

Determine access to standard change templates at user level

Standard change templates are logically grouped under specific categories. These categories are displayed to users based on user criteria such as user role, geographical location, and department.