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Associated CIs on a change request

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Associated CIs on a change request

You can associate CIs to change requests through related lists on the Change Request form.

The Affected CIs and Impacted Services/CIs related lists enable you to manage CI changes.

When you first access a change request and work with these related lists, you can identify CIs across CI classes using configuration class. You can change the configuration class manually to filter the list and narrow the selection of CIs. For example, to filter for Linux servers only, select Linux Servers as the Configuration Class.

You can also create and save filters to provide quick access to common CI searches. The next time you access the change request, the Configuration Class field displays the last associated CI class. This automatic filter ensures that relevant CIs are displayed.

After identifying the CIs affected by a change request, you can add them to the Affected CIs related list on the change request. After saving affected CIs, you can open the form context menu and select the Refresh Impacted Services option. This option populates the Impacted Services/CIs related list based on the primary CI i.e. the CI that is mentioned on the form.

The Impacted Services/CIs related list represents a many-to-many relationship between the Task [task] and CMDB [cmdb_ci] tables. The related list displays CIs, such as business services or other CI classes, that are impacted. You can add this related list to any task form such as an incident or problem form. You can also enter the details of the impacted services manually, as required.
Note: The manually added CIs are not deleted each time the impacted services are refreshed. However, business services related to the CIs are displayed on the Impacted Services/CIs related list.