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Schedule a software count

Schedule a software count

How to schedule a software count.

About this task

The SAM License Counters scheduled job scans your instance for software installations. The SAM License Counters job occurs at 2:00am local time every morning. The job queries the Software Installation [cmdb_sam_sw_install] table and captures any installations that have not been scanned in the past 7 days. The job runs a join query on hardware that has been scanned within the last day and software installations that have not been scanned in the last 7 days. These software installation records are then removed.

Note: You can change the deletion interval of software installations with the sam.install_deletion_deadline property in the System Properties [sys_properties] table. For more information, see the property description.

The SAM License Counters scheduled job runs all software counters at once.

To refresh the cache manually for a specific counter:


  1. Navigate to Software Asset Management > Reconciliation > Software Counters.

  2. Select a counter whose cache you want to refresh.

  3. Right-click in the header bar of the Software Counter record and select Rebuild SAM Cache from the context menu.

    Figure 1. SAM rebuild cache
    SAM rebuild cache

Products > IT Service Management > Asset Management; Versions > Helsinki