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Create a stock rule

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Create a stock rule

Users can create a stock rule to control what happens when inventory of a particular asset in a particular stockroom reaches a specified threshold.

About this task

Role required: inventory_admin or asset


  1. Navigate to Inventory > Stock > Stock Rules.
  2. Click New.
    Stock rules
  3. Complete the form.
    Field Description
    Model Product model to which the rule applies.
    Threshold Quantity that the stock must reach to trigger restocking. For example, enter a threshold of 10 for a laptop computer that should be restocked when inventory drops below 10 in the specified stockroom.
    Restocking option Location where additional supplies should come from. Select one of the following:
    • Stockroom: creates a transfer order to obtain the asset from another stockroom.
    • Vendor: sends an email to the stockroom manager to order from a vendor. In addition to the email notification, a task is created for the stockroom manager.
    Active Whether this stock rule active (check box is selected). Clearing this check box prevents the stock rule from restocking automatically.
    Stockroom Current physical location of the asset.
    Order size Minimum order quantity for stockroom transfers or vendor purchases. ServiceNow calculates the smallest multiple of the order size needed to restock the item above the threshold. For example, there are 3 laptops in stock with a threshold of 10 and the Stockroom option selected. If the order size is set to 4, the system creates a transfer order for 8 laptops to exceed the threshold and satisfy the rule (3 in stock + 8 ordered = 11). When restocking from a vendor, ServiceNow sends an email to the stockroom manager showing the total number of items to order, as multiples of the order size.