Get started with software counters

A good way to see how software counters work is to use the demo data provided with Software Asset Management plugin.

Load the demo data on a non-production instance.

Figure 1. Software Asset Management plugin demo data
Software asset management demo data

Using the demo data, try some of the procedures on this page, such as Use the Software Counter and View a Usage Counter Result.

To use software counters with your own information, follow the steps in the Software Asset Management plugin setup process. ServiceNow Discovery does not populate the Software Usage (cmdb_sam_sw_usage) table. Use a third party tool such as Microsoft's System Center Configuration Manager to add information about software assets to the Software Usage table.