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Use Notify with on-call scheduling

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Use Notify with on-call scheduling

Within on-call scheduling, you can use Notify functions to send an SMS to on-call resources when an incident gets assigned to them.

A mobile number is required in their user record. Be aware that some phone numbers have only voice mail capabilities.

Notify is available as a separate subscription from the ServiceNow platform. To purchase a subscription, contact your ServiceNow account manager.