Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

On-call scheduling

Log in to subscribe to topics and get notified when content changes.

On-call scheduling

On-call scheduling provides a way to determine which member of a user group is available to complete a task.

For example, finding the right person to assign an incident. It does this by rotating an on-call position within some or all members of that group of users on a regular basis.

On-call scheduling can help answer questions like:
  • For a specific group, who is the primary contact person right now?
  • Who is the primary contact at any given time?
  • How do I escalate notifications for this group?
  • When am I on-call for this group this year?
Feedback