Upgrade to on-call scheduling

Group on-call rotation is replaced with on-call scheduling.

Upgrading from a previous versions is completely automatic, and all events are recorded in the upgrade logs (System Diagnostics > Upgrade History).
  • The existing On-Call plugin has been changed. When you upgrade, the plugin changes will be applied automatically (this is not optional).
  • The group device functionality is deprecated in favor of a Catch All person.
  • On-call Scheduling replaces the existing business rules for escalations with escalations based on Graphical Workflow.
  • The workflow uses Notification Activities, so it will send emails and not SMS messages. It must be modified to use Create Events activities to send SMS messages.

Keep these and the following changes in mind as you transition to on-call scheduling.